Returns & Exchanges
At Mr. Pen, we stand behind the quality of our products and offer a 30-day satisfaction guarantee to ensure you have the best experience possible. If you are not completely satisfied with your purchase, we are happy to assist you with a hassle-free return or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely package your items.
Ship the Package
Affix the return label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Refund or Exchange
After we receive and inspect your return, your refund will be processed to your original payment method or your exchange will be shipped within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing